Terms of Service — WonderVoice

Last updated: 7 October 2026

1. Who we are and acceptance of terms

WonderVoice ("App", "Service") is provided by GARGIULO LUIGI, a sole proprietorship, VAT no. 11111041213 ("we", "Provider"). Contact: galusolutions@gmail.com.

By using the App you fully accept these Terms of Service ("Terms"). If you do not accept them, do not use the App. Use of the App is also subject to the Privacy Policy and the EULA (software licence agreement), which form an integral part of the relationship.

2. Description of the Service

WonderVoice uses artificial intelligence to generate travel itineraries and personalised audio guides based on the information and preferences you provide. The Service requires an internet connection and account registration.

3. Account

• Access is via Google Sign-In or Sign in with Apple. You are responsible for the security of your Google or Apple account and for activities carried out through your account.
• You must be at least 16 years old (or the minimum age required in your country to enter into this contract and give digital consent). If you are a minor, you must use the App with the consent of your parent or guardian.
• You undertake to provide truthful information.

4. Permitted use and prohibited uses

You undertake not to:

• use the App for unlawful purposes or in violation of the rights of others;
• enter illegal, offensive, defamatory content, or content that infringes third-party rights, in the free-text fields;
• attempt to access systems without authorisation, or circumvent usage limits or purchase controls;
• reverse engineer, copy, resell or redistribute the App or its contents except as permitted by the EULA;
• use automated systems to generate content in a massive or abusive manner.

We may suspend or close your account in case of violation.

5. AI-generated content — nature and reliability limits

The content (itineraries, audio guides) is automatically generated by artificial-intelligence models and is intended for purely informational and entertainment purposes.

Important:

• The content may contain errors, inaccuracies or out-of-date information (for example opening hours, prices, availability, addresses, access conditions, historical information).
• Always verify critical information against official sources before acting (hours, tickets, safety of places, travel conditions, local rules).
• The Service does not provide professional advice (medical, legal, safety) and must not be used for critical decisions or in emergency situations.
• You are responsible for how you use the content and for your travel decisions.

6. In-app purchases, tokens and subscriptions

6.1 How it works

The App is free to download. Some features require the purchase of tokens (consumable products) or a subscription. All payments are processed exclusively by Google Play (or the App Store on iOS): we do not handle payment data.

6.2 Prices

Prices are shown in the App before purchase, in your local currency and inclusive of applicable taxes. Google/Apple act as reseller / merchant of record where provided.

6.3 Subscriptions and automatic renewal

• Subscriptions renew automatically at the end of the period (e.g. yearly) at the price then in force, unless cancelled.
• You can cancel at any time from your Google Play / App Store account settings. Cancellation takes effect at the end of the period already paid for.
• Renewal is charged through the store using the payment method associated with your account.

6.4 Price changes

We reserve the right to change subscription prices. Any increases affecting you will be communicated with at least 30 days' notice, stating the new price, the effective date and how to cancel, in accordance with store rules.

6.5 Tokens

Tokens are used to generate audio guides within the App. They are not convertible into money or transferable, and do not expire unless otherwise stated.

If an audio guide cannot be generated because of a technical error, the tokens used for it are automatically returned to your balance.

6.6 Refunds and right of withdrawal

• How to request a refund. Purchases are made through Google Play (or the App Store), so refund requests are handled by the store under its refund policy: on Google Play you can request one from the order history of your Google account. You can also write to us at galusolutions@gmail.com and we will help you.
• Right of withdrawal. Tokens and subscriptions are digital content supplied immediately: by confirming the purchase you request immediate performance and acknowledge that the 14-day right of withdrawal granted to consumers is lost once the tokens are credited to your account, within the limits of the law.
• Tokens already used. Tokens used for content that was generated correctly are not refunded, except where required by law. Tokens used for content that could not be generated are returned automatically (see §6.5).
• Refunded purchases. If a purchase is refunded by the store, we may remove from your balance the tokens of that purchase that have not yet been used.
• Nothing in this section limits the rights you have as a consumer under mandatory law.

6.7 Partner codes

• You can enter one partner code per account, and only before your first purchase.
• The bonus tokens linked to the code (usually 1 standard token) are credited together with your first purchase. Codes have no cash value, cannot be transferred and do not change the price you pay.
• Codes may have an expiry date or a maximum number of uses, and we may deactivate them. A code you have already entered keeps its bonus even if it is later deactivated.
• The partner receives a commission on your first purchase, calculated on its price, without receiving your personal data (see the Privacy Policy).

7. Intellectual property and content licence

• The App, the "WonderVoice" trademark, the software, the graphics and related rights remain the property of the Provider or its licensors (see EULA).
• Content generated for you: subject to third-party rights, we grant you the right to use the itineraries and audio guides generated for personal, non-commercial use. Any conditions of the underlying AI providers remain in force.

8. Availability of the Service

We strive to keep the Service running, but we do not guarantee that it will always be available, uninterrupted or error-free. We may modify, suspend or discontinue (in whole or in part) the Service, including for maintenance or updates. Content generation depends on third-party providers (AI, cloud) and their technical limits.

9. Limitation of liability

To the maximum extent permitted by law:

• the Service and the content are provided "as is", without warranties of accuracy, completeness or fitness for a particular purpose;
• we are not liable for indirect, incidental or consequential damages arising from the use of, or inability to use, the App or the generated content (including travel decisions based on inaccurate information);
• to the extent permitted by law, our total liability is limited to the amount actually paid for the Service in the 12 months preceding the event.

Nothing in these Terms excludes or limits liability that cannot be excluded by law (including mandatory consumer protections).

10. Consumer rights

If you act as a consumer, these clauses do not affect the mandatory rights granted by applicable law (Italian Consumer Code, Legislative Decree 206/2005, and EU legislation), which prevail in case of conflict.

11. Duration and termination

The Terms remain in force for as long as you use the App. You may stop using it and delete your account at any time (Settings → Delete account). We may terminate or suspend the relationship in case of breach of the Terms or on discontinuation of the Service, with notice where reasonably possible.

12. Governing law and jurisdiction

These Terms are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction where required by mandatory rules; in other cases, the court of the Provider's place of business in Italy. The possibility of using the EU online dispute resolution (ODR) platform is reserved.

13. Changes to the Terms

We may update these Terms. In case of material changes we will inform you through the App. Continued use after the update constitutes acceptance of the new Terms, without prejudice to statutory withdrawal rights.

14. Contact

GARGIULO LUIGI — galusolutions@gmail.com.